We have studied a special packaging to preserve our shapes during shipping.

We care about our works and try in every way to get them to the home of those who ordered them flawlessly.

Your satisfaction comes first for us, so you can return the product within 30 days of purchase and you will be refunded… even if we are sure that you will no longer be able to do without it!

Remember that the return shipping costs will be charged to the customer.

You can send a photograph of the damaged product to the email address info@nosofficine.com or to our customer service on whatsapp together with your order number.

We will take care of your case and send a new item within a few days.

If you have purchased the wrong product, write to info@nosofficine.com or to our customer service on whatsapp indicating your order number and the product you would like to replace.

If the order is still in progress we will modify it with the correct product.

If the order has already been shipped, it will be necessary to return it and purchase the correct product. Remember that the return shipping costs will be charged to the customer.

It is possible to cancel the order while the order is being processed by writing an email to info@nosofficine.com or to customer service on whatsapp.

PayPal is the safest and fastest payment system. Using PayPal there will be no need to enter your card details, just enter your email address and password to purchase in complete safety.

In the event of a return, you will receive a refund directly to your PayPal account.

You can pay the courier directly when he delivers your shipment.

The service is totally free .

Remember that cash on delivery orders take an extra day to be processed. We therefore advise you not to choose payment on delivery if you want to receive the shipment as quickly as possible.

You can proceed with the return request by writing an email to info@nosofficine.com or by contacting customer service on whatsapp by entering the order number and the name of the product you wish to return.

You will receive your refund within 72 hours after the return has arrived in the warehouse.

Remember, the shipping costs are paid by the customer.

The refund will be issued within 72 working hours of receiving the return in our warehouses.

The account will be credited within a maximum of 5/7 working days depending on the bank.

The entire refund will be made with the same method chosen to pay for the order

(if you paid on delivery you will need to provide us with an IBAN to make the transfer).